Oud Bakhoor Variety Box + Smokeless Burner | Starter Kit

Shipping charges for your order will be calculated and displayed at checkout. 

The following standard and expedited delivery estimates and rates.

1. All UK orders - Free Standard shipping on ALL orders
2. Expedited Shipping £5 - delivery within the UK
   
3. Expedited shipping for orders above £75 - Free

Please note that our shipping timelines are estimates. We reserve the right to delay delivery and shipment and are not liable to compensate customers for delays beyond the estimated delivery time.

We do not accept any returns and do not issue refunds once orders are purchased. If there is an issue with your order, we will try our level best to fix it - and are committed to a good experience for all our customers. 

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the product so that we can evaluate the issue and make it right.

We do not accept exchanges - however if you have a particular issue, please email us at - customerservice@dukhni.com & we will try our best to accomodate your request. 

Email us the issue or feedback at customerservice@dukhni.com

Please put your order number in the subject so it is easy for us to pull up your information. 

Bakhoor is a traditional incense made by blending aromatic woods, resins, essential oils, and natural ingredients. When heated, it releases a fragrant smoke or vapor that’s used to scent the home, enhance spiritual moments, and create a welcoming, peaceful environment.

No, please do not light the piece of bakhoor directly. The bakhoor cannot be lit on fire but it rather needs a medium to burn. Please use the Dukhni burner or charcoal or an electric burner to burn the bakhoor.

The piece of bakhoor does not melt or disintegrate. At the end of 3.5 hours, all the oil in the piece will have diffused. After 3.5 hours of continuous burning of a bakhoor piece on the Dukhni burner, the piece needs to be discarded inspite of the residual scent in the bakhoor that you will notice.

No, bakhoor is intended for single use. After a full session of around 3 to 3.5 hours, the fragrant oils will have completely diffused. Even if the piece still has a faint scent, it will no longer emit fragrance effectively and should be discarded after use.

While the box includes 1 tealight candle to get you started, for future uses, we recommend using a 12gm/3.5-hr burntime unscented tealight candle for best results. It provides a consistent, low flame that lasts the full duration of the bakhoor session.

Yes, when used with the Dukhni Smokeless Burner, it’s safe for homes with kids and pets. The low flame stays contained, and the bakhoor is non-toxic. We recommend keeping the burner on a stable surface and out of their reach during use.